8c777 Privacy Policy — How We Handle Your Data

1 Who We Are

8c777 is an online casino and sports betting platform accessible at https://8c777.io. In the context of this Privacy Policy, "8c777", "we", "us", and "our" refer to the operator of the platform and all associated services, including mobile interfaces and any downloadable applications.

We act as the data controller in respect of the personal data collected from players based in Bangladesh. As data controller, we determine the purposes and means by which your personal data is processed, and we are responsible for ensuring that processing is carried out in accordance with this Privacy Policy and applicable data protection principles.

For any privacy-related enquiries, you may contact our Data Protection team directly at [email protected]. Our customer support team operates 24 hours a day, 7 days a week, and is available in English to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

2 Data We Collect

8c777 collects personal data through several channels: directly from you when you register an account or complete KYC verification, automatically when you interact with the platform, and from third-party payment processors when you make a deposit or withdrawal.

2.1 Registration & Account Data

When you create a 8c777 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you are 21 years of age or older).
• Residential address, including district and division within Bangladesh.
• Mobile phone number registered in Bangladesh.
• Email address used for account communications.
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify player age, we collect:

• Copies of government-issued identity documents, such as the Bangladesh National ID (NID) card or valid passport.
• Proof of address documentation where required.
• Selfie or live photo for biometric matching, where applicable.

2.3 Financial Data

For the purpose of processing deposits and withdrawals, we collect:

• Mobile banking account numbers registered with bKash, Nagad, Rocket, or Upay.
• Bank account details for players using Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner institutions.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and reference numbers.

8c777 does not store full card numbers. Where card payments are processed, the actual card data is handled directly by the payment processor and is not retained on 8c777 systems.

2.4 Technical & Usage Data

When you access the 8c777 platform, we automatically collect:

3 How We Use Your Data

8c777 uses personal data collected from players for the following specific purposes:

• Account creation and management: To register your account, authenticate your identity at login, and maintain your account profile in accurate condition.
• Age and identity verification: To confirm that you are 21 years of age or older and to verify that your stated identity matches your submitted documentation, as required by our KYC obligations.
• Payment processing: To execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners, and to maintain accurate transaction records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bot usage, and other prohibited conduct on the platform.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling behaviour and to enforce self-exclusion, deposit limit, and cooling-off requests made by players.
• Customer support: To respond to queries, resolve disputes, and maintain records of communications for quality assurance and audit purposes.
• Legal compliance: To comply with anti-money laundering regulations, respond to lawful requests from regulatory authorities, and fulfil record-keeping obligations.
• Platform improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and the overall player experience.
• Promotional communications: To send you information about 8c777 promotions, bonuses, and events that may be relevant to you, where you have not opted out of such communications.

4 Legal Basis for Processing

8c777 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process payments, and deliver the gaming services you have requested. Without this processing, 8c777 cannot provide its services to you.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification mandates, and responses to lawful authority requests.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and maintain accurate audit records — where these interests are not overridden by your data protection rights.
• Consent: Processing for promotional communications, where you have provided express consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit the 8c777 platform. They enable the platform to recognise your device across sessions, maintain your login state, and record your preferences. 8c777 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

5.2 Types of Cookies Used

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during an active session and security tokens that protect form submissions. Essential cookies cannot be disabled without disrupting core platform functionality.
• Analytical cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is used in aggregate form to improve platform design and performance.
• Functional cookies: Used to remember your stated preferences, such as language settings and display configurations, so that you do not need to re-enter them on each visit.

5.3 Managing Cookies

You can configure your browser to refuse or delete cookies at any time. However, disabling essential cookies will prevent you from logging in or using core platform features. Instructions for managing cookies are available in your browser's help documentation. Continued use of the 8c777 platform without adjusting your browser's cookie settings constitutes acceptance of our cookie use as described in this section.

6 Data Sharing & Third Parties

8c777 does not sell your personal data to third parties. We share data only where necessary for the operation of the platform and only with parties who are contractually bound to process it in accordance with appropriate data protection standards. The categories of third parties with whom data may be shared include:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• KYC and identity verification providers: Third-party services that assist in verifying the authenticity of identity documents and matching submitted documentation against player records.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session tokens to facilitate game delivery. These providers do not receive your full personal data.
• Fraud and AML screening services: Specialist providers that screen transactions and account activity against watchlists and risk databases for the purpose of anti-money laundering compliance.
• Legal and regulatory authorities: Where required by law or a valid legal order, 8c777 may disclose personal data to government bodies, law enforcement agencies, or courts. 8c777 will only comply with requests that are lawful and properly authorised.
• Customer support infrastructure: Live chat and email support tools that process communication data solely for the purpose of delivering customer support on behalf of 8c777.

All third-party processors are required to implement appropriate technical and organisational security measures and may only use your data for the specific purposes agreed upon with 8c777.

7 Data Security

8c777 implements a layered approach to data security, combining technical controls with operational procedures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Our technical security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 8c777 servers.
• Encrypted storage of passwords using one-way hashing algorithms — 8c777 staff cannot view your password in plain text.
• Access controls ensuring that personal data is accessible only to authorised personnel with a demonstrated need in the performance of their role.
• Regular security audits and penetration testing to identify and remediate vulnerabilities in the platform's infrastructure.
• Intrusion detection systems that monitor platform traffic for anomalous patterns associated with hacking attempts or data exfiltration.

While 8c777 applies industry-standard security measures, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to affected players, 8c777 will notify impacted individuals as promptly as practicable and take all necessary steps to contain and remediate the breach.

8 Data Retention

8c777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account's active status and for a minimum of five years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of five years from the date of submission, in accordance with standard AML compliance obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Customer support correspondence: Retained for up to three years from the date of the most recent communication in a given support thread, unless subject to an active dispute or legal hold.
• Promotional communication preferences: Retained until you withdraw consent or for up to two years following your last interaction with the platform, whichever is sooner.
• Analytical and usage data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes. Data anonymised beyond reasonable re-identification is no longer treated as personal data for retention purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction.

9 Your Rights

As a player registered with 8c777, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may require identity verification before actioning certain requests.

• Right of access: You may request a copy of all personal data that 8c777 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: You may request the correction of inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its continued retention.
• Right to restrict processing: You may request that 8c777 limit the way in which your data is used while a dispute regarding its accuracy or the lawfulness of its processing is under review.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications. Where you object to marketing, 8c777 will cease that processing immediately.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of your personal data for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10 Children & Minors

The 8c777 platform is strictly intended for individuals who are 21 years of age or older. 8c777 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the KYC process, and accounts found to belong to individuals under 21 are closed immediately, with deposits returned and any associated winnings forfeited.

If you have reason to believe that a minor has registered an account or submitted personal data to 8c777, please notify our support team at [email protected] immediately. We will investigate and take appropriate action, including immediate account closure and secure deletion of any data associated with the minor's account to the extent permissible under applicable law.

Parents and guardians in Bangladesh who are concerned about a minor's access to online gambling platforms are encouraged to use parental control tools available through their internet service provider or mobile network operator, and to visit our Responsible Gaming page for additional guidance.

11 Changes to This Policy

8c777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. The effective date at the top of this document will be updated whenever a material change is made.

Where a change is material — meaning it significantly affects how your data is collected, used, or shared — 8c777 will provide notice via a platform notification or by email to the address registered on your account, at least seven days prior to the change taking effect. Minor clarifications and editorial corrections may be made without advance notice.

Continued use of the 8c777 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the platform and may request account closure by contacting [email protected].

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 8c777 handles your personal data, please contact us through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 in English via the platform's live chat widget
• Response Time: Privacy-related requests are handled within 5 business days of receipt, measured in Bangladesh Standard Time (BST, UTC+6)

When submitting a privacy request by email, please include your registered username and a clear description of your request. To protect your data, we may ask you to verify your identity before actioning the request.